Term Conditions and Refund policy

We accept VISA,MASTER,DISCOVER credit cards

Each transaction should be less than $750,if you order more than $750 ,please split them to more orders.

If the order does not go through ,please call your bank and replace the order again.

Thank you.


Return Policy

*Disposable vape products are NOT eligible for return for any reason defective or otherwise. Sale is FINAL on all disposable products.

Restocking Fee:

A restocking fee will be applied to your order if:

  • The order is canceled by the customer after the pick and pack processes have been completed.
  • The order is returned to us for any reason other than; defective merchandise, or if product is received that differs from what was ordered.

The restocking fee will be charged at a rate of at least 10% of the value of merchandise returned. The fee will be deducted from the refund/credit issued back to the customer. If you have questions regarding the percentage rate of the restocking fee, please reach out to our customer service department to get a finalized rate based on your order.

Please address all returns to:

Once the return item has been received, Caligoodswholesale LLC return department will inspect the item and notify you via email that your return has been accepted or denied. If your return has been accepted, the replacement item will be shipped back to you. If it is a refund, the amount of the purchase will be applied to your account as store credit and will automatically apply to your next purchase placed online.

If an item is sent to us for return and is not eligible for exchange or store credit, the item will be shipped back to you. Caligoodswholesale  will not purchase a shipping label to return a non-eligible item (outlined on this page) and will not reimburse the return shipment cost. Customer must provide shipping label to send back the non-eligible item.

Shipping

All orders are shipped within 1-2 business days of being paid. Shipping information can be found by navigating to your “orders” page, clicking “account” on the top right of the page and then clicking on the individual order when logged in online. There you will find date of shipment and tracking information from the carrier. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Our main shipping carriers are FedEx Ground and USPS Priority. Please contact us for details on other available shipping options.

For your order to be shipped same day as ordered:

FedEx Ground – Orders placed and paid before 1:00 PM PST

USPS Priority – Orders placed and paid before 10:00 AM PST

Please choose the correct shipping options at check out.

We do not insure packages or include signature required unless requested and paid for by the customer. In the case that the order was lost or damaged in transit, we can file a claim with the carrier.

Standard Shipping is U.S. Domestic shipping, and US territories only. Note that there are shipping restrictions on some products and that some products cannot be shipped to international destinations unless cleared by customs. For international shipping inquiries, please contact us.